dhk77 Privacy Policy
At dhk77, we treat your personal data with the highest level of care and transparency. This Privacy Policy explains exactly what information we collect when you use the dhk77 platform, why we collect it, how it is stored and protected, who it may be shared with, and the rights you hold over your own data. We encourage all players to read this policy in full before creating an account.
Your Privacy, Our Commitment
A quick overview of the core privacy principles that guide how dhk77 handles your personal information every day.
dhk77 collects only the personal data that is strictly necessary to provide our services, verify your identity, process transactions, and comply with applicable legal obligations. We do not collect data beyond what serves a clear, stated purpose.
All personal data transmitted between your device and dhk77 is protected by 256-bit SSL encryption. Data at rest is stored on secured servers with strict access controls, routine security audits, and multi-layer protection against unauthorised access.
Every dhk77 player has the right to access, correct, restrict, or request deletion of their personal data at any time. We honour all data rights requests promptly. Contact our support team at [email protected] to exercise any of your data rights.
dhk77 will never sell, rent, or trade your personal data to third-party advertisers or marketing firms. Data is shared only with trusted service partners (such as payment processors and identity verification providers) who are contractually bound to protect it.
dhk77 does not store full payment card numbers or mobile wallet PINs on its servers. All payment transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard are handled through encrypted, PCI-compliant payment channels operated by certified providers.
dhk77 uses strictly necessary cookies to keep your session active and functional cookies to remember your preferences. We do not deploy aggressive third-party tracking cookies or behavioural advertising pixels that profile you across external websites.
Full Privacy Policy
This policy applies to all users of dhk77.io and all associated services. Please read every section carefully.
- Who We Are
- Data We Collect
- How We Collect Your Data
- Why We Use Your Data
- Legal Basis for Processing
- Data Sharing & Third Parties
- Payment Data & Financial Security
- Cookies & Tracking Technologies
- Data Retention
- International Data Transfers
- Your Data Rights
- Children & Minors
- Security Measures
- Changes to This Policy
- Contact & Data Requests
dhk77 is an online entertainment and betting platform accessible at dhk77.io, providing sports betting, live casino games, slot games, bingo, and fishing games to registered players in Bangladesh and other permitted regions. Throughout this Privacy Policy, references to "dhk77", "we", "us", or "our" refer to the dhk77 platform and its operating entity.
This Privacy Policy describes how dhk77 collects, processes, stores, shares, and protects personal data in connection with the operation of its platform and services. It applies to all individuals who visit the dhk77 website, create an account, or otherwise interact with any dhk77 service regardless of the device or browser used.
If you have any questions about how your personal data is handled, you may contact our data support team at any time using the contact details provided in Section 15 of this policy.
dhk77 collects the following categories of personal data in connection with the provision of its services:
| Data Category | Specific Data Points | Collection Context |
|---|---|---|
| Identity Data | Full name, date of birth, gender, national ID number, photograph (where submitted for verification) | Account registration and identity verification |
| Contact Data | Email address, mobile phone number, residential address (city/district level) | Account registration, communications |
| Account Data | Username, password (hashed), account balance, transaction history, bet history, bonus usage records | Platform use, account management |
| Financial Data | Mobile wallet identifiers (bKash/Nagad/Rocket/Upay account references), partial card data (last 4 digits), transaction amounts, deposit and withdrawal records | Payment processing |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps | Automatic collection during platform use |
| Usage Data | Pages visited, games played, time spent per session, click patterns, bet placement behaviour | Automatic collection during platform use |
| Communications Data | Support ticket content, live chat transcripts, email correspondence with dhk77 staff | Customer support interactions |
dhk77 collects personal data through the following means:
- Direct submission: Information you provide voluntarily when registering an account, completing identity verification, making a deposit or withdrawal, filling in a support form, or communicating with our team by email.
- Automated technical collection: When you access dhk77.io, our servers automatically record certain technical data including your IP address, device identifiers, browser type, and interaction patterns through server logs and first-party cookies.
- Payment provider data: When you make a deposit or withdrawal, our payment processing partners (such as bKash, Nagad, Rocket, and Upay) share transaction reference data with dhk77 to confirm the status of your transaction. dhk77 does not receive full payment credentials from these providers.
- Identity verification services: Where dhk77 requires enhanced verification of a player's identity or age, we may use a third-party identity verification service that processes the documents you submit and returns a verification result to dhk77.
- Fraud prevention systems: dhk77 uses automated systems to monitor betting patterns and account activity. These systems process account and usage data to identify potentially fraudulent or abusive behaviour.
dhk77 uses your personal data for the following specific purposes:
- Account creation and management: To register your player account, maintain your profile, manage your balance, and provide you with access to all dhk77 services.
- Identity and age verification: To confirm that you are at least 21 years of age and that the information provided during registration is accurate, as required for responsible gaming compliance.
- Transaction processing: To process your deposits and withdrawals via your chosen payment method, reconcile transactions, and maintain accurate financial records.
- Customer support: To respond to your enquiries, investigate complaints, resolve account issues, and provide ongoing player assistance through our 24/7 support team.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as described in our Terms & Conditions.
- Platform improvement: To analyse aggregated usage data and improve the design, performance, and content of the dhk77 platform for all users.
- Responsible gaming: To monitor player behaviour for signs of problem gambling, enforce self-exclusion and deposit limit requests, and fulfil our commitments under our Responsible Gaming Policy.
- Legal and regulatory compliance: To retain records as required by applicable law and to respond to lawful requests from competent authorities.
- Communications: To send you transactional emails (such as deposit confirmations, withdrawal notifications, and account alerts) and, where you have opted in, to inform you about promotional offers relevant to your account.
dhk77 processes your personal data on the following legal bases:
- Contractual necessity: Processing that is required to fulfil the service agreement between you and dhk77 — including account creation, transaction processing, and customer support — is carried out because it is necessary to perform the contract you enter into when you register as a player.
- Legitimate interests: dhk77 processes certain data (such as technical logs, usage analytics, and fraud detection signals) on the basis of its legitimate business interests in operating a safe, secure, and well-functioning platform. We balance these interests against your data rights and privacy expectations.
- Legal obligation: Some processing — particularly in connection with identity verification, record-keeping, and responses to lawful authority requests — is necessary for dhk77 to comply with its legal obligations.
- Consent: Where dhk77 relies on your consent as the legal basis for processing (for example, for optional marketing communications), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.
dhk77 does not sell your personal data to any third party. Your data may be shared with the following categories of trusted third parties, each of whom is contractually required to protect your data and to use it only for the purposes specified:
- Payment processors: bKash, Nagad, Rocket, Upay, and card network partners (Visa, Mastercard) receive the minimum data necessary to authenticate and process your financial transactions.
- Identity verification providers: Where enhanced KYC (Know Your Customer) verification is required, a third-party identity verification service receives and processes the documents you submit to confirm your identity and age.
- Game content providers: Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive your session token and account reference to authenticate your play session. These providers do not receive your full identity data.
- Fraud prevention and security services: Specialist fraud detection providers may process your IP address, device fingerprint, and usage patterns to identify suspicious activity and protect the integrity of the platform.
- Legal and regulatory authorities: dhk77 will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required by law, court order, or where disclosure is necessary to prevent serious harm or criminal activity.
- Professional advisors: Lawyers, auditors, and other professional advisors may access limited personal data where necessary to provide their services to dhk77, subject to strict professional confidentiality obligations.
dhk77 treats financial data with a particularly high level of protection. The following specific safeguards apply to payment-related data:
- dhk77 does not store full payment card numbers, card verification values (CVV/CVC), or mobile wallet PINs on its own servers at any point during or after a transaction.
- Deposits and withdrawals via bKash, Nagad, Rocket, and Upay are processed through the official APIs of those payment providers. Transaction references (used for reconciliation) are stored securely but contain no sensitive credential data.
- For Visa and Mastercard transactions, all card data is handled within a PCI DSS-compliant payment environment operated by our certified card payment partner. dhk77 receives only a masked card reference (showing the last 4 digits) for display in your transaction history.
- All financial transactions on dhk77 must be made using a payment account registered in your own name. Third-party payment transactions are prohibited under our Terms & Conditions.
- Transaction records — including deposit amounts, withdrawal amounts, dates, and payment method references — are retained for a minimum of five years for anti-money laundering compliance and financial audit purposes.
dhk77 uses cookies and similar technologies on its platform. A cookie is a small text file placed on your device by a web server to help the platform recognise your device across sessions. The following types of cookies are used:
- Strictly necessary cookies: These are essential for the basic operation of the platform. They maintain your login session, keep your account authenticated while you browse, and preserve the contents of your game session. These cookies cannot be disabled without affecting core platform functionality.
- Functional cookies: These cookies remember your preferences (such as your chosen language setting or preferred deposit method) to provide a more personalised experience. They are set only where required for functional improvement and do not track your behaviour across other websites.
- Analytics cookies: dhk77 may use first-party analytics to understand aggregated patterns of how users navigate the platform — such as which pages are most visited and which games are most popular. This data is collected and analysed in aggregate form and is not used to build individual user profiles.
dhk77 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts that follow your activity outside of dhk77.io. You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the platform.
dhk77 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable law. The following general retention periods apply:
- Active account data: Retained throughout the period your account remains open and active on the dhk77 platform.
- Transaction and financial records: Retained for a minimum of five years following the date of each transaction, for anti-money laundering compliance, tax record, and financial audit purposes.
- Identity verification documents: Retained for a minimum of five years following the closure of your account, or for the period required by applicable law where a legal hold applies.
- Customer support communications: Retained for three years from the date of the last communication in a support thread, after which they are securely deleted or anonymised.
- Technical logs and usage data: Retained for up to 12 months in identifiable form, after which they are aggregated and anonymised for analytics purposes.
- Marketing consent records: Retained for as long as you remain subscribed to marketing communications, plus a reasonable period after opt-out to demonstrate consent compliance.
Following the expiry of the applicable retention period, personal data is securely deleted or rendered permanently anonymous so that it can no longer be attributed to any individual.
dhk77 operates as an online platform serving players primarily in Bangladesh. Some of our third-party service providers — including game content studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — operate servers and infrastructure in international locations outside Bangladesh.
Where your data is processed outside Bangladesh, dhk77 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this policy. These safeguards may include:
- Contractual data protection clauses incorporated into our agreements with third-party processors, requiring them to handle your data in compliance with our privacy standards.
- Transfers only to service providers whose data protection practices have been assessed and found to meet dhk77's minimum security requirements.
- Limiting the scope of data transferred internationally to the minimum required for the specific service being provided (for example, sharing only a session reference with a game provider rather than your full identity data).
dhk77 respects your rights over your own personal data. The following rights are available to all registered players:
You have the right to request a copy of all personal data that dhk77 holds about you. We will respond to verified access requests within 30 days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request that dhk77 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
Where processing is based on your consent or on a contract, you may request that dhk77 provide your data in a structured, commonly used, machine-readable format.
You have the right to object to processing based on legitimate interests, including any direct marketing communications. Objections to marketing will be acted upon immediately.
To exercise any of the rights listed above, please contact our support team at [email protected] with the subject line "Data Rights Request" and include your registered account username and a brief description of your request. dhk77 will respond within 30 days. We may need to verify your identity before actioning your request to protect against unauthorised access to your data.
dhk77 is strictly an adult platform. Use of the dhk77 platform is restricted to individuals who are at least 21 years of age. dhk77 does not knowingly collect, store, or process personal data belonging to any person under the age of 21.
Where dhk77 identifies or suspects that a registered account is held by an individual under the age of 21, the account will be suspended immediately pending an age verification investigation. Any personal data associated with a confirmed underage account will be securely deleted following the completion of the investigation, except where retention is required by law.
If you are a parent or guardian and believe that a minor in your care has registered an account on dhk77, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
dhk77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
- 256-bit SSL/TLS encryption on all pages and data in transit between your device and dhk77 servers.
- Password hashing using industry-standard one-way hashing algorithms. dhk77 does not store your password in plain text and cannot retrieve it — only reset it.
- Access controls ensuring that personal data is accessible only to dhk77 staff and systems that have a documented need to access it for their specific role.
- Regular security assessments including vulnerability scanning and infrastructure reviews carried out on a routine basis.
- Incident response procedures to detect, contain, and respond to any data security incident in a timely manner, with notification to affected players where required.
While dhk77 takes all reasonable and practicable steps to secure your data, no digital platform can guarantee absolute protection against all conceivable threats. You play an important role in your own data security by keeping your account credentials confidential and promptly reporting any suspected unauthorised access to [email protected].
dhk77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When material changes are made, dhk77 will take reasonable steps to notify registered players — for example, by displaying a prominent notice on the dhk77.io platform or by sending a notification to your registered email address.
The "Effective Date" at the top of this Privacy Policy indicates when the current version entered into force. We encourage you to review this policy periodically to stay informed about how dhk77 protects your personal data. Your continued use of the dhk77 platform following the posting of any updated Privacy Policy constitutes your acknowledgement of the revised terms.
Previous versions of this Privacy Policy are available upon request by contacting our support team. If you disagree with any changes made to this policy, you have the right to close your account and request deletion of your personal data in accordance with Section 11 above, subject to our legal retention obligations.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dhk77 handles your personal data, please get in touch with our support team using the details below:
- Email: [email protected] — for all privacy-related enquiries, data rights requests, and security concerns.
- Subject line: Please use "Privacy Policy Enquiry" or "Data Rights Request" so our team can route your message to the appropriate handler without delay.
- Response time: dhk77 aims to acknowledge all privacy-related communications within 2 business days and to provide a full response within 30 calendar days. Complex requests may require additional time, in which case we will keep you informed of progress.
- Support hours: Our support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).
This Privacy Policy was last reviewed and updated on 1 January 2026. All prior versions of this policy are superseded by this document.
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